Visit.org Inc. (together with its affiliated companies - “Visit.org”, “we”, “our” or “us”) puts great efforts into making sure that your personal data is kept safe and used properly and responsibly.
You are not legally required to provide us with any personal data, and you are free to do so or not to do so. If you do not wish to provide us with your personal data, or to have it processed by us or any of our Service Providers (defined below), please refrain from accessing, using or registering to our Services.
(i) Account Users: Our Platform allows users to register and receive their own individual account, which then enables them to then sign up for Experiences based on their personal preferences, and track past Experiences they have performed.
We collect and generate the following types of personal data relating to Account Users –
With respect to information pertaining to Account Users we are the ‘data controller’, which means we determine the purpose and the scope of the processing.
(ii) Admin User – Both our Corporate Partners and our Nonprofit Partners will have the ability to register their employees as admins on their respective accounts, in order to post Experiences, manage signups and participation, and have information about which employees signed up to Experiences. We collect and generate the following types of personal data relating to Admin Users –
(iii) Link User: Our Platform allows users to register for an individual Experience, following a link they receive from their respective Admin User. We collect and generate the following types of personal data relating to Link Users –
(iv) Visit.org Sites Usage, CRM & Prospect Data: We collect and generate the following types of personal data concerning our website visitors, partners and prospects –
We collect this data either automatically, through your interaction with us or with our Sites or Services; or through third party services, social media, analytics tools, events we organize or participate in, and other business initiatives.
We use personal data as necessary for the facilitation and performance of our Services; to comply with our legal and contractual obligations; and to support our legitimate interests in maintaining and improving our Services; providing customer service and technical support; and protecting and securing our users, Partners, ourselves and our Services.
We do not sell your personal information for the intents and purposes of the California Consumer Privacy Act (CCPA).
Specifically, we use personal data for the following purposes:
Data Location: Your personal data may be maintained, processed and stored by us and our authorized Service Providers (defined below) in multiple locations, including in the United States and Europe, and the Philippines, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.
Data Retention: We will retain your personal data for as long as it is reasonably necessary for us to maintain our relationship with you and provide you with our Services and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from, or defend, any potential or actual disputes (i.e. as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our contractual terms and data retention policy.
Please note that except as required by applicable law or our specific agreements with you, we will not be obligated to retain your personal data for any particular period, and we are free to securely delete it or restrict access to it for any reason and at any time, with or without notice to you. If you have any questions about our data retention policy, please contact us by e-mail at [email protected]
Legal Compliance: In exceptional circumstances, we may disclose or allow government and law enforcement officials access to your personal data, in response to a subpoena, search warrant or court order (or similar requirement) and where such disclosure is necessary to comply with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; or (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect the security or integrity of our Services.
Service Providers: We engage selected third-party companies and individuals to perform services complementary to our own. Such service providers hosting and server co-location services, communications and content delivery networks (CDNs), billing and payment processing services, data and cyber security services, fraud detection and prevention services, web and mobile analytics, e-mail, text messages and web/mobile notification distribution, monitoring and analytics services, data optimization and marketing services, social and advertising networks, content providers, e-mail, voicemails, support and customer relation management systems, call and session recording services, and our legal, financial and compliance advisors (collectively, “Service Providers“).
Our Service Providers are ‘data processors’ in circumstances where we assume the role of ‘data controller’; and where we act as the ‘data processor’ for our Corporate Partner, the Service Provider is our ‘sub-processor’ (as further described in Section 9 below).
Sharing Personal Data with our Corporate Partners: We may share your personal data with the Corporate Partner who owns the account with which you are associated as an employee – including data and communications, concerning your use of the Services or other interactions with us. In such cases, sharing this data means that the account’s administrator(s) or other individuals in the organization (e.g. the Admin User) may access it on behalf of our Corporate Partner, and will be able to monitor and review data concerning your interaction with our Services, as well as access any personal data that you submitted to the Service.
Sharing Personal Data with our Nonprofit Partners: We may share your personal data with the Nonprofit Partners relating to Experiences you’ve performed (for example, we may share your name and address if they need to ship you any goods for the purpose of the Experience), and any feedback you may have provided relating to those Experiences.
Protecting Rights and Safety: We may share your personal data with others if we believe in good faith that this will help protect the rights, property or personal safety of Visit.org, any of our users, partners or clients, or any members of the general public.
We may share your personal data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal and anonymous. We may transfer, share or otherwise use non-personal data at our sole discretion and without the need for further approval.
Service Communications: We may send you notifications (through any of the means available to us, including by email, SMS and mobile notifications) of changes or updates to our Services, billing issues, service changes, etc. You can control some of these notifications settings. However, please note that you will not be able to opt-out of receiving certain service communications which are integral to the operation of our Services and their use (like billing notices).
Promotional Communications: We may also notify you about new features, additional offerings, better ways to use the Services, events and special opportunities or any other information we think you will find valuable. We may provide such notices through any of the contact means available to us (e.g. phone, SMS, or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms.
If you do not wish to receive such promotional communications, you can notify us at any time by writing to [email protected], or by following the “unsubscribe”, “stop”, “opt-out” or “change e-mail preferences” instructions contained in the promotional communications you receive.
We and our hosting services implement systems, applications and procedures to secure your personal data, and to reduce the risks of theft, damage, loss of data, or unauthorized access or use of personal data. These measures provide sound industry standard security. However, although we make efforts to protect your privacy, we cannot guarantee that the Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
Individuals have rights concerning their Personal Data. If you wish to exercise your privacy rights under any applicable law, including the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), such as the right to request access to, and rectification or erasure of your Personal Data held by Visit.org, or to restrict or object to your Personal Data’s processing, or to exercise your rights to portability with respect to your Personal Data or your right to equal services and prices (each to the extent available to you under the laws which apply to you) – please contact us at: [email protected].
Please note that when you ask us to exercise any of your rights under this policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of personal information related to others and to ask you to provide further information to better understand the nature and scope of data that you request to access. Such additional data will be then retained by us for legal purposes (e.g. as proof of the identity of the person submitting the request), in accordance with Section 3 above.
We may redact from the data which we will make available to you, any personal data related to others.
Certain data protection laws and regulations, such as the GDPR or the CCPA, typically distinguish between two main roles for parties processing Personal Data: the “data controller” (or under the CCPA, “business”), who determines the purposes and means of processing; and the “data processor” (or under the CCPA, “service provider”), who processes the data on behalf of the data controller (or business). Below we explain how these roles apply to our Services, to the extent that such laws and regulations apply.
Visit.org is the “data processor” of certain Link User data, which we process on behalf of our Corporate Partner (who is the “data controller” of such data, and our Service Providers and our affiliated companies who process such data on our behalf are the “sub-processors” of such data). When we are the data processor, our activity is conducted strictly in accordance with our Corporate Partner’s reasonable instructions and as further stipulated in a Data Processing Agreement and other commercial agreements with such Corporate Partner. The Corporate Partner, as controller of such personal data, will be responsible for meeting any legal requirements applicable to data controllers (such as establishing a legal basis for processing and responding to Data Subject Rights requests concerning the data they control).
Our Services are not designed to be used by children under the age of 18: We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at [email protected].
EU / UK Representative:
EUMaetzler Rechtsanwalts GmbH &
Effective Date: June 19, 2021